Privacy Policy

How do we collect your data?

We collect data in two ways. You share it with us directly, for example, when you fill in the demo request or contact form. We also collect technical details automatically when you visit our website, such as your browser, operating system, and the time of your visit.

What do we use your data for?

We use your data to keep the website working properly, to understand how visitors use it, and to reply to your demo requests and questions.

What rights do you have?

You can ask us, free of charge, what personal data we hold about you, where it came from, who received it, and why it was collected. You can also ask us to correct, restrict, or delete it.

Analytics and third-party tools

When you visit our website, your browsing may be analyzed using cookies and analytics tools. This analysis is usually anonymous and cannot be used to identify you.

SSL or TLS encryption

Our website uses SSL or TLS encryption to protect the information you send us. You can tell the connection is encrypted when the web address starts with "https://" and a lock icon appears in your browser.

Cookies

Our website uses cookies: small text files saved by your browser. They do not harm your device or contain viruses, and they help make our website easier to use, faster, and more secure.

Forms

When you fill in our demo or contact form, we use the details you enter, such as your name, business email, phone or WhatsApp number, company, job title, number of medical reps and country, to reply to your request. We do not share this information with third parties.

Our role

The company that subscribes to Field Force Pharma (the "Customer") decides what data is recorded in the app and how it is used. We process this data only on the Customer's behalf and instructions. If you use Field Force Pharma through your employer, please contact your employer first about your data.

What data does the app collect?

Account details

Name, work email and role.

Location

The phone's position when a visit starts, at check-in, and at check-out. If the Customer turns on the day trail, the route between Start Day and End Day is also recorded, after the user agrees in the app. Location is never recorded outside working activities.

Visit records

Visit form answers, notes, products discussed, reasons a visit didn't happen, and arrival and departure times.

Photos

Photos taken during visits, with the place and time they were taken.

E-detailing

Which brochure pages were shown and for how long.

Customer records

Details of doctors, clinics, pharmacies and chemists that the Customer adds.

Technical data

Device type, app version, sign-in times and a log of changes.

How do we use app data?

We use app data only to provide Field Force Pharma to the Customer: planning visits, confirming check-ins, suggesting routes, producing reports and the weekly manager summary, keeping the service secure, and giving support. We never sell personal data or use it for advertising.

Where is data stored and for how long?

All Field Force Pharma app data, including rep details, is stored in a database on Genetech Solutions' own servers. Customers should export their data before their subscription ends, as the data will no longer be available once the subscription expires.

Security

We protect data with encryption, role-based access, and audit logs. Only authorized personnel can access data, and only when needed.