Terms and Conditions

Accounts and users

• The Customer decides who in its company can use Field Force Pharma, and is responsible for how they use it.
• Each user gets their own account. Passwords must be kept private and not shared.
• The Customer must tell us straight away if it thinks an account has been used without permission.

Fees

• Fees are charged per field user, per month, based on the Customer's plan.
• Each plan has a minimum number of field users: 5 for Starter, 20 for Business and 100 for Enterprise AI. The Customer pays for at least the minimum, even if fewer users are active.
• Services marked "Call sales", such as a branded app, a dedicated server, ERP integration or the export API, are quoted and charged separately.

Your data

• All data the Customer adds to Field Force Pharma belongs to the Customer.
• We use the Customer's data only to run, secure, and support Field Force Pharma, as explained in our Privacy Policy.
• The Customer can export its data to CSV at any time during its subscription, depending on its plan. Data should be exported before the subscription ends, as it will no longer be available once the subscription expires.
• Our support team can only see the Customer's data when the Customer's administrator gives us temporary, read-only access, which can be removed at any time.

Acceptable use

The Customer and its users must not:

• Use Field Force Pharma to track anyone outside working activities, or for anything unlawful.
• Upload anything unlawful or harmful, or that breaks someone else's rights.
• Try to access other customers' data, or test or get around our security.
• Copy, resell, rent, or reverse engineer Field Force Pharma, or use it to build a competing product.
• Let anyone outside the Customer's company use Field Force Pharma without our written permission.

Intellectual property

Field Force Pharma, including its software, design, documentation, and brand, belongs to Genetech Solutions. If the Customer shares feedback or ideas, we may use them to improve Field Force Pharma.

Setup, support and availability

• Onboarding, setup and data migration are included in all plans.
• Support depends on the plan: email support within 2 working days (Starter), email and phone support by the next working day (Business), and priority support with a named manager (Enterprise AI).
• We work to keep Field Force Pharma available at all times, apart from planned maintenance, which we announce in advance where possible.